Last updated: September 10, 2025

Vivora operates this store and website, including all related information, content, features, tools, products and services, with the aim of providing you, the customer, with a customized shopping experience (hereinafter: the “Services”). Vivora operates through Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction through the Services or otherwise communicate with us. In the event of a conflict between the Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described in this Policy.

Personal information we collect or process

When we use the term “personal information,” we mean information that identifies you or can be reasonably linked to you or another individual. Personal information does not include information that is collected anonymously or has been anonymized so that you cannot be identified or reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from it, depending on how you interact with the Services, where you live, and in accordance with applicable law:

• Contact information includes your name, address, billing address, shipping address, phone number, and email address.
• Financial information includes credit card details, debit card details, bank account numbers, payment information, transaction details, payment methods, payment confirmation and other details.
• Account information includes username, password, security questions, preferences, and settings.
• Transaction information includes items you have viewed, added to your cart, added to your wish list, purchased, returned, exchanged or canceled, as well as past transactions.
• Communication with us includes information you provide when you contact our customer service.
• Device information includes details about your device, browser or network connection, IP address and other unique identifiers.
• Usage Information includes details about your interaction with the Services, including how and when you browse and use them.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you when you create an account, use the Services, contact us or provide us with personal information.
• Automatically through the Services, including from your device when using the Products or visiting the Site, using cookies and similar technologies.
• From our service providers when we use them to collect or process personal information on our behalf.
• Business partners or other third parties.

How we use your personal information

Depending on how you interact with us or the services you use, we may use personal information for the following purposes:

• Providing, customizing and improving the Services. Using your personal information to provide the Services, process payments, fulfill orders, remember preferences, send account notifications, handle returns, exchanges or cancellations, manage your account, handle deliveries, enable reviews and create a personalized shopping experience.
• Marketing and advertising. Using your personal information for marketing and advertising purposes, including sending marketing offers by email, SMS or post, and displaying tailored ads.
• Security and fraud prevention. Using your personal information to verify your account, maintain a safe shopping experience, and detect and investigate suspicious or illegal activity.
• Communicating with you. Responding to inquiries, providing customer service, and maintaining the business relationship with you.
• Legal reasons. Using personal information to comply with legal requirements, respond to requests from authorities, investigations or legal proceedings.

How we disclose personal information

In certain circumstances, we may disclose personal information to third parties, for example:

• To Shopify, vendors, and third parties who provide services to us (such as IT management, payments, cloud storage, shipping, and more).
• For business and marketing partners for advertising and customized marketing purposes.
• When you have consented to disclosure, for example for the purpose of delivering products or integrating with social networks.
• To affiliated companies or within our group of companies.
• As part of a business transaction (merger, bankruptcy), to comply with legal requirements or to protect our rights.

Contact Shopify

The Services are hosted on Shopify, which collects and processes personal information about your access to and use of the Services. This information may be sent to other countries. Shopify may use the information to improve the Services for you. In these cases, Shopify is responsible for processing the personal information. For more details, please see Shopify's Privacy Policy and exercise your rights through Shopify's Privacy Portal .

Third-party websites and links

The Services may include links to external websites. We are not responsible for their privacy or security policies, and you should review their terms separately.

Children's data

The Services are not intended for children and we do not knowingly collect personal information from minors. If you become aware that a child has provided us with personal information, you may contact us to have it deleted.

Security and data retention

We take security measures, but absolute security cannot be guaranteed. The length of time we retain information depends on need, legal requirements, and applicable agreements.

Your rights and choices

Depending on where you live, you may be entitled to various rights: access to information, correction, deletion, data portability, management of communication preferences, etc. These rights can be exercised on the website or through the contact information below.

Complaints

If you have any complaints about how your personal information is processed, you can contact us using the contact details below or the privacy protection authority in your place of residence.

International transfers

We may transfer personal information outside of your country of residence. In the European Union and the United Kingdom we will use recognized safeguards such as the SCC.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. A current version will be posted on the Site and the "Last Updated" line will be updated.

Contact us

If you have any questions about this privacy policy or wish to exercise your rights, you can contact us by email: info@??????? or at: ????????